Frequently Asked Questions
Please read our FAQ before sending us a message.
When will I get my order?
No physical item will be shipped. These are digital cut or print files.
You will be able to download the files immediately after the payment is received.
How Do I Access My Files?
You will be directed to your Account immediately after purchase, where you can download your files from the Download Link in the left hand menu.
Also you will receive an email receipt from us with the download link inside the email. If you haven’t received this email, please check you spam/junk folder as they occasionally end up in there.
How do I unzip the files?
The files are inside a zipped folder. Once you have downloaded the zipped folder, you must unzip the folder to access the four files provided. On Windows and Mac this can be done by double clicking on the zipped folder, or on Windows, you can also right click on the folder and choose extract here. For Android phones, iphones and ipads, you will need an app to do so. Unzip apps can be found on both the App Store and Google Play.
I can't find the svg files!
By default, svg files are opened using a browser. Everything is fine, just open them through the program you need.
Can I use these files if I don’t have a cutting machine?
You can use the PNG file for iron on transfers and printing onto paper or send files to a print service
Can I use these designs for sale?
Read about it on the License page.